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Architect skills (106)
Solution and platform architecture: multi-org strategy, scalability, licensing, Well-Architected reviews and ADRs.
- agent-console-requirementsUse when gathering and documenting requirements for a Lightning Service Console deployment: agent workspace layout, page template selection, utility bar composition, macro requirements, case handling workflows, split-view navigation design, and licensing...
- ai-agent-org-integration-architectureUse this skill to design and review the architecture for integrating external AI agents (Claude, ChatGPT, LangChain, custom LLM pipelines) with a Salesforce org — covering integration pattern selection (MCP vs.
- ai-governance-architectureSystem architecture for Salesforce AI governance: MLOps pipeline design, AI Audit Trail architecture, Einstein Trust Layer security design, Policy-as-Code engine, and regulatory compliance design for EU AI Act and similar frameworks.
- ai-platform-architectureUse this skill when designing or evaluating the holistic Salesforce AI platform strategy: model tier selection (Salesforce Default vs BYOLLM vs zero-data-retention partner models), Trust Layer design decisions at the architecture level, and multi-agent...
- ai-ready-data-architectureUse when designing or auditing a Salesforce data architecture to support AI features — Einstein, Agentforce, Data Cloud, or custom ML models.
- aml-kyc-process-architectureUse when designing the architecture for AML/KYC compliance workflows on Salesforce — covering verification orchestration, third-party screening integration patterns, risk scoring design, and regulatory data flow.
- analytics-data-architectureUse this skill when designing CRM Analytics dataset architecture, planning dataflow or Recipe ELT strategies, implementing incremental extraction patterns, or integrating external data lakes (Snowflake, BigQuery, Redshift).
- analytics-embedded-componentsUse this skill when embedding a CRM Analytics dashboard into a Lightning App Builder page, Experience Cloud page, or when embedding a custom LWC inside an Analytics dashboard.
- analytics-security-architectureUse this skill when designing or auditing CRM Analytics (formerly Einstein Analytics / Tableau CRM) data access controls: row-level security predicates, dataset-level visibility, app-level sharing roles, sharing inheritance configuration, and cross-dataset...
- api-led-connectivity-architectureUse this skill when designing API-led connectivity architecture for Salesforce integrations — covering System/Process/Experience layer separation, governance policy (catalog, versioning, deprecation, rate limits), multi-consumer strategy, and Agentforce Agent...
- architecture-decision-recordsAuthor and maintain Architecture Decision Records (ADRs) for Salesforce implementations: capture chosen approach, rejected alternatives, constraints, and consequences.
- b2b-vs-b2c-architectureUse this skill when designing or evaluating the architecture of a Salesforce Commerce implementation that involves choosing between B2B Commerce (on Core, Lightning platform) and B2C Commerce (Salesforce Commerce Cloud / SFCC).
- banking-lending-architectureArchitecture guidance for Salesforce FSC banking and Digital Lending: loan origination platform design, ResidentialLoanApplication data model, payment processing integration patterns, and account servicing workflow architecture.
- case-deflection-strategyUse this skill when designing or assessing a Salesforce case deflection program — identifying high-frequency contact reasons, selecting deflection channels, and defining KPIs such as deflection rate and goal completion rate.
- ci-cd-pipeline-architectureUse when designing or reviewing the end-to-end stage sequence, promotion strategy, and quality gates for a Salesforce CI/CD pipeline.
- cloud-specific-deployment-architectureDeployment architecture quirks per Salesforce cloud: Industries (OmniStudio), Marketing Cloud (MC packages), Commerce Cloud, Data Cloud, Agentforce.
- commerce-integration-patternsUse this skill when designing or diagnosing end-to-end integration between Salesforce B2B or D2C Commerce and external systems — including ERP pricing/inventory, PIM product sync, payment gateways, shipping providers, tax engines, and order management systems...
- composable-commerce-architectureComposable commerce on Salesforce: headless API layer, micro-frontends, BFF pattern, CDN strategy, third-party composability over B2C/B2B Commerce.
- conversational-ai-architectureUse when designing or evaluating a Salesforce conversational AI deployment that involves Agentforce agents, Einstein Bots, or a combination of both.
- cpq-architecture-patternsCPQ solution architecture covering bundle design, pricing engine performance, multi-currency strategy, and integration patterns.
- cpq-integration-with-erpUse this skill when designing or troubleshooting an integration between Salesforce CPQ and an ERP system (SAP, Oracle, NetSuite, Microsoft Dynamics).
- cpq-vs-standard-products-decisionUse when deciding whether to implement Salesforce CPQ or stay with standard Products and Pricebooks for quoting and pricing.
- crm-analytics-vs-tableau-decisionUse when deciding between CRM Analytics (formerly Einstein Analytics / Tableau CRM) and Tableau Desktop, Tableau Server, or Tableau Cloud for a Salesforce-centric analytics requirement.
- cross-cloud-data-deploymentCross-cloud data deployment: designing the data handoff when an implementation spans Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Commerce Cloud.
- customer-effort-scoringDesigning a customer experience measurement strategy using CSAT, NPS, and CES metrics in Salesforce Feedback Management: metric selection, survey timing, Feedback Management license requirements, Flow-triggered survey delivery, and CX KPI integration into...
- data-cloud-architectureUse when designing or evaluating a Data Cloud implementation architecture — covering data lake strategy (DSO/DLO/DMO layers), identity resolution rule design, activation target configuration, and segmentation strategy.
- data-cloud-vs-analytics-decisionUse when choosing or explaining how Salesforce Data Cloud (Data 360) and CRM Analytics (Tableau CRM / Einstein Analytics) fit together versus overlap — unified data platform vs analytics consumption, Direct Data on Data Model Objects (DMOs), identity and...
- deployment-automation-architectureDeployment automation architecture on Salesforce: pipeline orchestration, branch strategy, environment topology, quality gates, release trains.
- einstein-bot-architectureUse when designing conversational AI architecture on Salesforce: Einstein Bot dialog design, Agentforce Agent topic planning, intent models, NLU training strategy, bot-to-agent handoff, escalation paths, knowledge article surfacing, and bot analytics.
- embedded-analytics-architectureUse this skill to architect CRM Analytics dashboard embedding in Lightning pages, Experience Cloud, or Visualforce — covering dashboard context strategy, filter/state management, cross-dashboard context propagation, performance optimization, and LWC vs Aura...
- event-driven-architectureUse when making architectural style decisions about whether and how to adopt event-driven architecture (EDA) for a Salesforce solution — including selecting a bus pattern, deciding between choreography and orchestration, designing event schema, and evaluating...
- experience-cloud-integration-patternsUse when designing or reviewing integrations between an Experience Cloud site and external systems — SSO identity providers, third-party widgets, external content sources, and behavioral data platforms.
- experience-cloud-licensing-modelUse this skill to select the correct Experience Cloud external user license type for a portal or community.
- experience-cloud-performanceUse when diagnosing slow Experience Cloud site load times, planning CDN and caching strategy, optimizing page weight, or advising on component loading patterns for Aura and LWR-based sites.
- fhir-integration-architectureUse this skill when architecting how Health Cloud connects to external EHR/EMR systems via FHIR R4 — integration pattern selection, transformation layer design, MuleSoft Accelerator usage, and EMR bidirectional sync topology.
- fsc-architecture-patternsUse when designing or reviewing a Financial Services Cloud (FSC) solution architecture covering data model selection, Compliant Data Sharing design, integration strategy, and compliance framework alignment.
- fsl-integration-patternsUse this skill when designing FSL integrations: ERP parts/inventory sync, GPS/fleet management integration, IoT-triggered work order creation, and customer notification workflows.
- fsl-multi-region-architectureUse this skill when designing FSL for multiple geographic regions or timezones: territory timezone configuration, cross-territory resource assignment, and concurrent optimization serialization.
- fsl-offline-architectureUse this skill when designing FSL Mobile offline-first architecture: data priming strategy, priming limits, conflict resolution patterns, and sync failure handling.
- fsl-optimization-architectureUse this skill when designing or evaluating the FSL scheduling engine architecture: optimization mode selection (Global/In-Day/Resource/Reshuffle), ESO adoption strategy, territory sizing for optimization, and fallback planning.
- fundraising-integration-patternsUse this skill when connecting a Salesforce Nonprofit Cloud or NPSP org to fundraising-adjacent systems: payment gateways via Salesforce.org Elevate, wealth screening tools (iWave, DonorSearch), email marketing platforms (Marketing Cloud, Pardot), and event...
- government-cloud-complianceUse when architecting or assessing a Salesforce Government Cloud org — covering FedRAMP High authorization, Hyperforce GovCloud on AWS GovCloud regions, GovCloud Plus feature set, data residency and US-only data processing, FISMA continuous monitoring, CMS...
- ha-dr-architectureDesigning high availability and disaster recovery strategies for Salesforce: Trust site monitoring, backup strategies, cross-region considerations, business continuity planning, RTO/RPO target definition, and failover patterns for integrations.
- headless-commerce-architectureUse this skill when designing or evaluating a headless B2C Commerce storefront architecture — covering the Composable Storefront (PWA Kit on Managed Runtime), SCAPI-first API design, frontend framework selection, latency budgets, and caching strategy.
- headless-vs-standard-experienceUse when choosing between Headless, LWR (Lightning Web Runtime), or Aura as the Experience Cloud frontend architecture: performance tradeoffs, developer cost, migration readiness, and flexibility.
- health-cloud-data-residencyUse this skill when architecting Health Cloud orgs that must satisfy geographic data residency, HIPAA, GDPR, or national health-data regulations on Hyperforce — scoping the HIPAA BAA, mapping transient processing exceptions, and the features that require...
- health-cloud-multi-cloud-strategyUse this skill when designing the license model, cloud topology, and org structure for a Salesforce Health Cloud implementation that involves more than one Salesforce cloud product (Experience Cloud patient portals, OmniStudio engagement flows, Marketing...
- high-volume-sales-data-architectureUse when designing or reviewing Salesforce orgs with large Opportunity and Account volumes, including archival strategy, report performance, data skew prevention, SOQL tuning for sales queries, and index planning.
- hipaa-compliance-architectureUse this skill to design HIPAA-compliant Salesforce org architectures for healthcare organizations storing or processing Protected Health Information (PHI).
- hybrid-integration-architectureUse this skill when designing hybrid on-premises-to-Salesforce integration architectures: DMZ relay patterns, reverse proxy configuration, VPN connectivity, and Salesforce Private Connect (AWS PrivateLink) topology.
- hyperforce-architectureUse when an architect must plan a Hyperforce migration, choose a Hyperforce region, validate Hyperforce-only feature dependencies, or assess data-residency and IP-allowlisting impact.
- industries-cloud-selectionUse this skill when selecting which Salesforce Industries (vertical) cloud fits a customer's industry and requirements — evaluating data model compatibility, licensing implications, and customization vs configuration tradeoffs before committing to a vertical...
- industries-data-modelReference guide for Salesforce Industries cloud data models: Insurance Cloud (InsurancePolicy hierarchy), Communications Cloud (Account record types, BillingAccount), Energy & Utilities (ServicePoint, ServiceContract), and Health Cloud (CarePlan, FHIR-aligned...
- industries-integration-architectureUse when designing or reviewing the integration layer between Salesforce Industries clouds (Insurance, Communications, Energy & Utilities) and vertical backend systems such as policy administration systems, BSS/OSS platforms, or Customer Information Systems...
- insurance-cloud-architectureArchitecture guidance for Salesforce Insurance Cloud on FSC: module licensing strategy, policy administration object model, claims processing workflow design, underwriting rule integration, and channel routing.
- integration-framework-designUse when designing a reusable integration layer in Salesforce that serves multiple external APIs through a shared callout infrastructure.
- integration-security-architectureArchitecture-layer guidance for securing Salesforce integrations: mTLS mutual authentication, OAuth 2.0 flow selection, API gateway placement, IP allowlisting strategy on Hyperforce, and certificate lifecycle management.
- knowledge-taxonomy-designUse when designing or restructuring a Salesforce Knowledge taxonomy: Data Category Group structure, hierarchy depth, article type selection, article lifecycle governance (Draft/Published/Archived), Validation Status gating, and content gap analysis via KCS...
- knowledge-vs-external-cmsUse when deciding between Salesforce Knowledge, an external CMS (Contentful, WordPress, AEM), or a hybrid content strategy.
- large-data-volume-architectureUse when designing or reviewing org-wide large data volume (LDV) concerns: query optimizer behavior and selectivity, custom indexes and skinny tables, sharing and ownership skew, bulk data loads, archival to Big Objects, and divisions.
- license-optimization-strategyAuditing, right-sizing, and reclaiming Salesforce licenses to reduce cost and ensure compliant allocation.
- limits-and-scalability-planningUse when planning a new org build for scale, auditing an existing org for governor limit exposure, or investigating a limit-related incident.
- loyalty-program-architectureUse when designing or reviewing the architecture of a Salesforce Loyalty Management program before configuration begins — tier-ladder economics, qualifying-vs-non-qualifying currency split, point inflation/deflation modeling, fraud-prevention controls...
- marketing-cloud-vs-mcae-selectionUse this skill when selecting between Marketing Cloud Engagement (MCE) and Marketing Cloud Account Engagement (MCAE/Pardot) for a Salesforce marketing implementation.
- marketing-consent-architectureConsent management architecture across Marketing Cloud and CRM: data model design, cross-system sync patterns, and compliance design for GDPR/CCPA.
- marketing-data-architectureUse this skill when designing or evaluating the overall Marketing Cloud data architecture — covering Data Extension schema design (sendable vs.
- marketing-integration-patternsUse when designing or selecting an integration pattern between Marketing Cloud and an external system or Salesforce CRM — including Triggered Sends, Journey injection via Event API, async batch contact entry, SFTP file-based batch sync, and MC Connect...
- metadata-coverage-and-dependenciesAssessing metadata type coverage across Salesforce deployment channels (Metadata API, SFDX, unlocked packages, managed packages) and mapping component dependency graphs using Tooling API MetadataComponentDependency.
- migration-architecture-patternsArchitectural patterns for org migration — org merge (consolidate two orgs into one), org split (separate one org into two), and coexistence (run both for a transition period with identity / data / metadata bridges).
- mulesoft-anypoint-architectureUse when designing or evaluating MuleSoft Anypoint Platform deployment topology, runtime model selection, API governance with API Manager, or Anypoint Exchange strategy.
- multi-bu-marketing-architectureUse this skill when designing or evaluating a Marketing Cloud Engagement multi-Business-Unit hierarchy — covering Enterprise 2.0 parent/child BU structure, Shared Data Extensions, cross-BU user provisioning, and data segregation governance.
- multi-channel-service-architectureUse when designing a unified multi-channel service strategy spanning phone (Service Cloud Voice), email (Email-to-Case), chat (Messaging for In-App/Web), social, and SMS with Omni-Channel routing.
- multi-currency-sales-architectureUse when designing or reviewing multi-currency behavior in Sales Cloud: advanced currency management (ACM), dated exchange rates, converted amount field behavior, roll-up summary currency handling, and reporting currency implications.
- multi-org-strategyUse when deciding whether to use multiple Salesforce production orgs, designing a hub-and-spoke integration topology, reviewing an existing multi-org architecture for risk, or troubleshooting cross-org integration failures.
- multi-site-architectureUse when designing a strategy for multiple Experience Cloud sites within one Salesforce org, selecting a domain and URL pattern, planning shared LWC component libraries, designing cross-site navigation, managing the org's 100-site quota, or deciding between...
- multi-store-architectureMulti-store Commerce architecture: shared catalog, localization, multi-currency, multi-language, and regional storefront design for B2B, D2C, and SFCC deployments.
- nfr-definition-for-salesforceDefining measurable non-functional requirements for Salesforce implementations: performance SLIs, scalability targets, availability SLAs, security and compliance requirements, usability benchmarks.
- nonprofit-cloud-vs-npsp-migrationNonprofit Cloud vs NPSP decision and migration: choose NPSP (managed package) or Nonprofit Cloud (native), plan data migration, Account Model differences, Program Management, fundraising.
- nonprofit-platform-architectureUse this skill when designing or evaluating the holistic platform architecture for a Nonprofit Cloud (Agentforce Nonprofit) implementation — module selection, data model foundations, integration strategy, and phased adoption across the six independently...
- npsp-vs-nonprofit-cloud-decisionUse this skill when an organization must decide whether to stay on NPSP (Nonprofit Success Pack) or move to Nonprofit Cloud (NPC), evaluate the timeline for that move, and understand what the migration entails at an architectural level.
- omni-channel-capacity-modelDesigning Omni-Channel capacity models for service orgs: agent capacity allocation, channel weighting (cases, chats, calls), skills matrix design, overflow strategy, presence configuration, and interruptible work patterns.
- omnistudio-scalability-patternsUse when OmniStudio components are degrading under high concurrent user load, when Integration Procedures are hitting governor limits at portal scale, or when designing an OmniStudio deployment for thousands of simultaneous Experience Cloud users.
- omnistudio-vs-standard-architecturePick and then document the OmniStudio runtime path an architect has to live with: Standard Runtime (natively embedded, Spring '25+, no namespace) versus the legacy vlocity_ins__ / industries__ managed package and the migration debt every new component on it...
- omnistudio-vs-standard-decisionDecision framework for choosing OmniStudio (OmniScript, FlexCards, Integration Procedures) vs standard Salesforce tooling (Screen Flow, LWC, Apex) for guided UI and data transformation use cases: capability matrix, license availability gate, team skills...
- order-management-architectureUse when designing or reviewing a Salesforce Order Management (OMS) solution architecture: fulfillment workflow strategy, split-order routing design, Omnichannel Inventory (OCI) integration, returns process architecture, and multi-location inventory...
- org-edition-and-feature-licensingUse when evaluating which Salesforce features are available in a given org edition, determining whether a planned solution requires an add-on license, or investigating why a feature is unavailable in the current org.
- org-limits-monitoringUse when designing proactive monitoring of Salesforce org-level limits such as API call consumption, storage usage, custom object counts, or platform event allocations.
- payer-vs-provider-architectureUse this skill when designing or evaluating a Health Cloud implementation to determine whether the org serves a payer (health insurer), a provider (care delivery organization), or both — and to derive the correct object model, PSL matrix, and feature...
- platform-selection-guidanceUse when choosing which Salesforce platform capability to use for a requirement — covering metadata storage (Custom Metadata vs Custom Settings vs Custom Objects), UI framework (LWC vs Aura), integration approach (Platform Events vs Change Data Capture vs...
- revenue-cloud-architectureArchitecting on Salesforce Revenue Cloud (Revenue Lifecycle Management — RLM, the successor to CPQ-Plus + Billing).
- sales-cloud-architectureUse when designing or reviewing a Sales Cloud solution architecture covering process automation strategy, integration points, data model decisions, and scalability planning.
- sales-cloud-integration-patternsUse when designing or reviewing integrations between Sales Cloud and external systems such as ERP, marketing automation, CPQ, or partner portals.
- salesforce-decision-analysisStructure and evaluate a consequential Salesforce choice before the team commits: frame the decision, separate hard constraints from preferences, compare viable options with evidence, test score sensitivity, and recommend a reversible next step.
- salesforce-erd-and-diagrammingSalesforce ERD and architecture diagram generation: Mermaid/PlantUML data-model diagrams for Sales, Service, FSL, Commerce, Revenue Cloud; OAuth flow diagrams; integration architecture diagrams; object-relationship visualization.
- salesforce-learning-researchResearch a Salesforce topic for a learner using a citation-first, release-aware evidence workflow: bound the question, prioritize official sources, build a claim ledger, resolve contradictions, and produce a research packet for teaching.
- salesforce-shield-architectureSalesforce Shield as an architectural choice — Platform Encryption + Event Monitoring + Field Audit Trail as three SEPARATELY-LICENSED components, none of which ship in any standard edition.
- security-architecture-reviewUse when conducting a dedicated security architecture review of a Salesforce org — assessing sharing model completeness, FLS/CRUD enforcement, Apex security patterns, exposed API surface, Connected App policies, and Shield readiness.
- service-cloud-architectureUse when designing a Service Cloud solution end-to-end: channel strategy (phone, email, chat, messaging, social), routing model (queue-based vs skills-based Omni-Channel), knowledge strategy, entitlement and SLA enforcement, Einstein Bot / Agentforce...
- sla-design-and-escalation-matrixUse when designing the SLA tier definition table, escalation matrix document, and milestone threshold configuration for a Salesforce Service Cloud implementation.
- solution-design-patternsUse when selecting the right automation layer (Flow, Apex, LWC) for a new feature, reviewing an existing design for technical debt, or troubleshooting a mismatched automation architecture.
- subscription-management-architectureUse when designing or evaluating Salesforce CPQ subscription lifecycle architecture: amendment flow, renewal automation, co-termination design, or billing integration at the contract level.
- technical-debt-assessmentUse when auditing a Salesforce org for technical debt: dead code, unused automations, overlapping Flow and Apex triggers, deprecated features, configuration complexity, and legacy patterns.
- tenant-isolation-patternsMulti-tenant isolation patterns on Salesforce: custom metadata per-tenant, permission-based feature gating, data partitioning, namespace isolation, ISV managed-package patterns.
- wealth-management-architectureUse this skill when designing or reviewing a Salesforce Financial Services Cloud (FSC) wealth management platform — covering advisor workspace configuration, client portal setup, portfolio data integration, Compliant Data Sharing, and FSC feature enablement...
- well-architected-reviewUse when conducting a formal Salesforce Well-Architected Framework (WAF) review of an org or solution design.
- zero-trust-salesforce-patternsArchitecture pattern for assembling a zero-trust posture in Salesforce — there is no single zero-trust toggle.